Our Policies ♡

Repair & Service Policy

Tech Che LLC provides device repair, IT support, troubleshooting, and technology services based on the condition of the customer's device and the service requested.

Customers must authorize repairs or services before work begins. Estimates are based on the information available at the time the device is evaluated.

Completion dates and turnaround times are estimates and may change because of parts availability, device condition, shipping delays, or additional problems discovered during service.

Payment Policy

Payment is due in full when the authorized service is completed unless another payment arrangement has been approved by Tech Che LLC in advance.

For mobile or on-site services, payment is due once the agreed-upon service has been completed.

Devices with an unpaid balance will not be released until authorized repair, parts, labor, and other agreed charges have been paid in full unless another arrangement has been approved.

If a balance remains unpaid after the applicable deadline, Tech Che LLC may retain possession of the device and exercise lien, collection, foreclosure, or other remedies available under applicable Georgia law.

Failure to pay does not automatically transfer ownership of a customer's device to Tech Che LLC.

Any storage charges will only be imposed after applicable notice and legal requirements have been satisfied.

Parts & Deposits

Repairs requiring replacement parts may require a deposit or full payment for the part before Tech Che LLC places the order.

Deposits or payments used to purchase customer-specific parts may be non-refundable once the part has been ordered, subject to applicable law and the circumstances of the service.

Parts availability, shipping, and supplier delays may affect estimated repair times.

Additional Repairs

Sometimes additional problems are discovered after a device has been opened or diagnosed.

If additional work would increase the approved price, Tech Che LLC will contact the customer and obtain authorization before proceeding.

Cancellation & Refund Policy

Customers should contact Tech Che LLC as soon as possible if they wish to cancel an authorized service.

Services that have already been completed are not refundable simply because the customer later decides they no longer want the repair.

Labor already performed and customer-specific parts that have already been ordered may not be refundable, subject to applicable law.

Repair Warranty Policy

If a customer experiences a problem related to a repair performed by Tech Che LLC, the customer should contact us as soon as possible so the device can be evaluated.

Any applicable repair or parts warranty will be explained to the customer based on the particular service and parts used.

Warranty coverage does not apply to new physical damage, accidental damage, liquid damage, misuse, unauthorized modifications, or unrelated problems that occur after service.

Customer Data & Privacy

Your privacy matters to Tech Che LLC.

During a repair or technology service, Tech Che LLC will only access information on a customer's device when reasonably necessary to diagnose, test, or complete the authorized service.

Tech Che LLC will not intentionally access personal photos, messages, documents, accounts, or other private information unrelated to the requested service.

Data Backup & Data Loss

Customers are strongly encouraged to back up important photos, documents, contacts, and other information before submitting a device for repair.

Technology repair can involve risks to stored data, particularly when a device is damaged, malfunctioning, corrupted, or requires software restoration.

Tech Che LLC will use reasonable care while servicing devices but cannot guarantee that existing data can always be preserved or recovered.

Device Access & Passwords

Certain repairs may require the customer to provide a temporary passcode or otherwise unlock the device so Tech Che LLC can diagnose or test functionality.

Device access will only be used as reasonably necessary for the authorized service.

Customers are encouraged to change any temporary password or passcode after the device has been returned.

Unpaid Balances & Unclaimed Devices

Customers are responsible for providing accurate and current contact information.

Tech Che LLC will make reasonable efforts to notify the customer when their service has been completed and their device is ready.

Customers have 30 calendar days from notification of completion to pay the outstanding balance and retrieve the device.

A device that remains unpaid or unclaimed after that period may remain in Tech Che LLC's possession while applicable lawful remedies are pursued.

A device does not automatically become the property of Tech Che LLC merely because the 30-day period has expired.

Mobile & On-Site Services

Some Tech Che LLC services may be performed at a customer's home, business, or another agreed-upon location.

Customers must provide reasonable access to the equipment, device, network, or area necessary to perform the authorized service.

Additional travel or service charges, if applicable, will be communicated before service whenever reasonably possible.

Cybersecurity & Technology Consulting

Cybersecurity and technology services are performed only within the scope authorized by the customer.

Customers requesting work involving accounts, systems, networks, or devices confirm that they own those resources or have authorization to request the service.

Tech Che LLC does not guarantee that any device, account, network, or system can be made completely immune from security threats, unauthorized access, malware, data breaches, or other cybersecurity risks.

Website Privacy Policy

Tech Che LLC may collect information voluntarily submitted through this website, including a customer's name, contact information, device information, and details provided through a quote or contact request.

Information submitted through the website is used to respond to inquiries, provide quotes, communicate about requested services, and operate Tech Che LLC.

Tech Che LLC does not sell customer personal information.

Website forms may use third-party services to process and deliver submissions. Those services may process information according to their own privacy practices.

Website Terms of Use

Information provided on the Tech Che LLC website is intended for general informational and service-related purposes.

Submitting a quote request does not guarantee acceptance of a repair or service and does not create a service agreement until Tech Che LLC and the customer agree to the applicable service.

Website content, branding, graphics, and original materials belonging to Tech Che LLC may not be reproduced or represented as another business's work without permission.